WEBSITE USAGE TERMS AND CONDITIONS
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our policies on privacy, security, cookies, copyright, rewards and returns govern Woodruffs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Woodruffs’ or ‘us’ or ‘we’ refers to the owner (Woodruffs Limited and specifically in this instance www.woodruffs.co.uk) of the website whose registered office is Canada House, 272 Field End Road, Ruislip, HA4 9NA. Our company registration number is 3699898 London. The term ‘you’ refers to the user or viewer of our website.
❏ The content of the pages of this website is for your general information and use only. It is subject to change without notice.
❏ Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
❏ Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
❏ This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice (see separately), which forms part of these terms and conditions.
❏ All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
❏ Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
❏ From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
❏ Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
ORDERED AN INCORRECT ITEM?
The easiest and quickest rectification is to order the correct item on our web site and return the incorrect item to us. You may wish to use a “signed for” delivery service – your choice. Enclose your details and the original order details and we will credit on receipt. Please note that we will not credit the original postage. It is expected that the item is returned in the original packaging and can be classified as a sellable item. A deduction from the price of the item may be made if the value of the item is now reduced by not being in a sellable condition.
UNHAPPY WITH AN ITEM?
Under the law you can return an item if you have changed your mind or it is imperfect. You are asked to seek approval to return items so that we know it is on it’s way. Include your details and the original order details and we will credit on receipt including your postage. In the case of items that you have changed your mind about, it is expected that they will be in the original condition and can be termed “sellable”. A deduction from the price due may made if the item is not sellable to a degree or is damaged in transit; you are expected to take reasonable steps to ensure that the item is packed for safe transit.
WHAT WE COLLECT
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and from which you can unsubscribe.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.WHAT WE DON’T COLLECT
WHAT WE DON’T COLLECT.
WE DO NOT COLLECT, STORE, OR OTHERWISE ACCESS YOUR PAYMENT CARD DETAILS. WE USE PAYPAL TO PROCESS PAYMENTS VIA YOUR PAYPAL ACCOUNT, OR BY USING THEM AS A PAYMENT PROCESSOR TO PAY BY PAYMENT CARD. THIS SYSTEM, AS YOU WILL KNOW, IS COMPLETELY SEPARATE FROM OUR WEB SITE, WHICH MEANS THAT WE CANNOT ACCESS IT. IF YOU CONTACT US BY PHONE OR EMAIL, AND THIS RESULTS IN PLACING A VERBAL ORDER, YOUR PAYMENT CARD INFORMATION IS INPUT DIRECTLY INTO THE PAYPAL PROCESSING SYSTEM AND NO WRITTEN RECORD IS KEPT. WHERE WE KEEP YOUR SHIPPING AND CONTACT INFORMATION, THAT RECORD IS AVAILABLE TO YOU TO ACCESS AND REVIEW.
LINKS TO OTHER WEBSITE
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Merryhall, Newbridge on Wye LD1 6HA. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
BENEFITS OF REWARD POINTS FOR REGISTERED CUSTOMERS
Currently not operational. Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.
Earning Reward Points
Rewards can currently be earned for the following actions:
- Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
- Registering on the site.
- Subscribing to a newsletter for the first time.
- Sending Invitations — Earn points by inviting your friends to join the site.
- Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site.
- Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale.
- Review Submission — Earn points for submitting product reviews.
- New Tag Submission — Earn points for adding tags to products.
Reward Points Exchange Rates
The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.
Redeeming Reward Points
You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.
Reward Points Minimums and Maximums
Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.
Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.
Managing My Reward Points
You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.
Reward Points Expiration
Reward points can be set to expire. Points will expire in the order form which they were first earned.
Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.
The security of your payment card information is very important to us and forms part of our terms and conditions (see page for more information). We use secure pages to process your personal information and this is apparent when you see a locked padlock device in the address line of your web browser. You should always look for this when shopping online.
OUR PAYMENT SYSTEM
We use a external third parties – PayPal and STRIPE y to process your payment to us – companies whose reputation is excellent. When you place an order, you are directed to their site which is secure. They hold your payment information, we do not have access to your data. They also fraud screen your payment which protects us from fraudulent transactions.
The payment card system is regulated by the Payment Card Industry (PCI). Any trader who takes payment information is bound by their regulation and is deemed after a thorough investigation to be “compliant”. This means that we do not have access to your information but it also means that we have to undergo quarterly computer scans of our systems to ensure that we remain PCI compliant. There is a penalty system which can be invoked if we are deemed to not be PCI compliant.
PHONE ORDERS (MAIL ORDER TELEPHONE ORDER – MOTO)
Telephone orders are regulated by the PCI but because of human involvement they are by definition less secure than computer systems. This is why we prefer not to take phone orders. The PCI Compliance means that we have to destroy any payment information that you give us, but we would do this anyway if PCI Compliance did not exist. We can guarantee that we do this, but we still prefer that you shop on our web site which is more secure for you and for us.