Ordering and deliveries

Once you order we will confirm receipt of an order automatically via the website. If you pay by PayPal you will also get confirmation of the amount of the order. We aim to despatch in-stock items within 24 hours, for out of stock items we will confirm the product status and the expected delivery date.

For security we use Royal Mail First Class signed for and Special Delivery services for UK shipments. The cost is £2.20 and £6.95 respectively (this latter charge is used for high value shipments). Occasionally we have special offers on the website and offer free postage. When this happens we use second class postage.

Other shipments are categorised as International and we use the same level of service provided by your local mail service. The cost is £8.95. We suggest that you order more than one item to make the shipment more cost effective for you.

Returns

Our mistake

Despite double checking everything, it still happens – it’s one of those laws! Please notify us by email as soon as the mistake is noticed. We will then despatch the correct strap as soon as possible with a returns label to be used with the original packaging.

Your mistake

Again, it can happen – it’s not a hanging offence. The quickest solution is to order the correct strap and we can despatch it to you. Return the incorrect for a refund enclosing your details and the strap you are sending back. The strap has to be in the original condition and in the original packaging to earn a full refund. Email us when you can with details of the error and we can look out for it. You may care to use a signed for service for security.